How We Are Doing

Take a look at our latest key performance figures for September 2023.

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PPC Van
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  • 9.37 min

    Average Call Waiting Time

    89.97 %

    Repairs Completed Right First Time

    Target 85%

  • 87.0 %

    Repairs Customer Satisfaction

    Target 92%

    99.82 %

    Gas Servicing Compliance

    Target 100

  • 96.09 %

    Emergency Repairs Completed within 24hrs

    Target 99.5%

    480

    New Homes Delivered (Year to date)

    Target 159

  • 448

    Number of Empty Homes month end

    Target 400

    29487

    Number of Customer Contacts received

  • 76 %

    Calls answered

    Target 85%

  • 77.9 %

    Overall Customer Satisfaction

    Target 75%

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Looking Back

report March 2023
report April 2023
report May 2023
report June 2023
report Aug 2023
report Sept 2023
Reports and publications
Debt information
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Public Debt Capital Markets Documentation
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