Report a repair

If you are a Platform customer, the easiest way to contact us about a non-urgent repair or housing matter is through Your Platform, our Customer Portal.

Register/Sign in
Plumber
Report an emergency
Change or cancel a repair
Your Platform Login

Repairs

Your Platform is our online customer portal where you can:

  • Report non-emergency and routine repairs
  • Make general housing enquires
  • Report Anti-Social Behaviour
  • Check your account balance and transactions
  • Give us feedback on how we are doing
  • Get up to date information on Platform Housing

You’ll need your tenancy reference for first time registration. You can find this on any recent letter or email.

Register here for Your Platform

Repairs
How To Videos
Your repair and maintenance responsiblities

Report a new non-urgent repair

  • Details
  • Repair details
  • Complete request
Before reporting your repair, please read the Customer Responsibility details, which outlines which repairs are customer responsibility: https://www.platformhg.com/your-responsibilities